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Testimonials

Feedback & Reviews

{ What stands out most is the positive attitude of the team. There is a genuine focus on helping participants enjoy life, stay connected, and build confidence. The support has been invaluable for our family.
5
Rebecca L.
Tweed Heads
{ The communication and consistency have been outstanding. AYP takes the time to understand each person's goals and provides support that feels personalised rather than transactional. Highly recommended.
5
Mark D.
Southport
{ Finding the right support provider can be overwhelming, but AYP made the process easy from day one. The team is reliable, friendly, and genuinely invested in helping people live more independently. It's wonderful to have such a caring service available on the Gold Coast.
5
Karen B.
Robina

Complaints & Feedback

AYP is committed to providing high-quality, person-centred support built on respect, professionalism, and continuous improvement. Feedback plays an important role in helping maintain high standards and ensuring individuals feel heard, valued, and supported.

Both positive feedback and complaints are welcomed as opportunities to strengthen services, improve experiences, and continue building a support environment centred around people and relationships.

How to Provide Feedback or Make a Complaint

Feedback or complaints can be shared in whichever way feels most comfortable.

In Person - Speak directly with a Support Worker, Team Leader, or member of management.

By Phone: 1300 565 122

By Email: Info@aypsupport.com.au

Online - Complete the secure feedback and complaints form below.

Your Feedback Matters

All feedback and complaints are taken seriously and managed respectfully, professionally, and confidentially.

Do you wish to remain anonymous?*

What Happens Next

  • Complaints will be acknowledged within 2 business days
  • The team aims to resolve matters within 21 business days
  • If further investigation is required, updates will be provided throughout the process
  • Individuals may remain anonymous if preferred

If a resolution cannot be reached, or if there are concerns regarding the outcome, complaints can be escalated to the NDIS Quality and Safeguards Commission.

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
TTY: 133 677
Website: ndiscommission.gov.au

AYP is committed to handling all concerns fairly and transparently, with the goal of achieving positive and respectful outcomes for everyone involved.